Shopping with Foxglide on-line is easy and convenient but we also understand that you may occasionally want to return items that are not suitable. We want you to enjoy shopping with us and enjoy wearing our clothing, so when your order wasn’t quite as you expected we are here to help sort that out.
We are very happy to help you choose something else or offer a full refund on any full price items returned to us in perfect condition, within 28 days of receipt of order, with proof of purchase. If you wish to return your purchase we ask that you contact our customer service team on email@example.com. For larger returns we will arrange to collect these from your address by our choice of national courier provider.
For stock items Delivery will normally take 2-4 working days. If an item is not in stock this will be highlighted on our website and you will be advised of a date the product will become available for you to purchase. For bespoke team wear we will always advise you on the expected delivery date. On occasion we may require to ship only part of an order, for this scenario there will be no additional shipping charge and we will provide information with updated production status.
Please allow 10 working days to receive your delivery before querying your items.
Deliveries / Shipping
Delivery of items will always be by national courier companies such as DHL, TNT or Hermes. When possible we will send tracking information to your email address. Most shipping companies will require a signature on 1st delivery attempt and they will liaise with you directly to finalise delivery.
Sale items may be refunded within 10 days of receipt of order, if they are sent back in perfect condition with proof of purchase.
Refunds will be credited to the original card that was used for purchase. If you decide to refund a gift we can’t prevent the card-owner knowing.
Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post. Always retain proof of postage. Postal address details will be given at the time that your returns number is issued. All items must be returned unused, in their original condition and from the country that the order was delivered to. This does not affect your statutory rights.
Taking delivery of your items
All products will be delivered to the address that you indicate when you complete your purchase. Risk of damage to or loss of the products shall pass to you at the time of delivery, even if the products have not been received by you in person. All products will require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment and transfer of responsibility in the same way.
Only items purchased directly at www.foxglide.co.uk will be able to be returned to the site.
FOXGLIDE is a trademark and trading name of Lemon Crush Publications Ltd
Registered office address: 94 St Meddans Street, Troon KA10 6NW